We’ve compiled the most common questions we get about ordering, delivery, plant care, returns, and more. If you can’t find what you’re looking for, contact us here — we’re happy to help.

 Rootball or Potted plants

What is the difference between rootball & potted plants?

A rootball is the bundle of roots and soil that holds a plant together. You’ll often see this with trees and shrubs that have been grown in the ground, then dug up and wrapped in burlap or wire to keep everything intact.

A potted plant is one that’s grown and sold in a container. The roots and soil stay inside the pot until you’re ready to plant it. When you take it out of the pot, the roots and soil you see together are the plant’s rootball.

How do I plant rootball hedging?

Planting rootball hedging plants is simple with a few easy steps:

  1. Dig a trench or holes wide enough for the rootballs and about the same depth as each rootball.

  2. Loosen the soil and mix in some compost to help roots grow.

  3. Place the plants in the trench so the top of each rootball is level with the ground. Our rootball hedging plants are wrapped in burlap, which you should leave on to plant.

  4. Fill the soil back in around the roots and gently firm it down.

  5. Water well after planting and keep the soil moist while the plants establish.

  6. Add mulch to keep in moisture and reduce weeds.

The best time to plant rootball hedging is in autumn or early spring, when the weather is cool and damp.

 Delivery & Shipping

Do you deliver across the UK?

Yes — we deliver to all parts of mainland UK.
Our plants are shipped using specialist couriers who are trained in handling live plants, ensuring they arrive healthy and in great condition.
If you live in a remote or hard-to-access location, please get in touch before placing your order so we can confirm availability.

Is delivery free?

We offer free delivery on all orders over £599.
For orders under that amount, up to £80 delivery fee applies.
No codes required — the correct delivery rate is automatically calculated at checkout.

How long does delivery take?

We aim to deliver within 2–3 working days, unless stated otherwise and depending on your location and the time of year.
You’ll receive a confirmation email with an estimated delivery window once your order is placed.
During peak seasons, please allow a little extra time — but rest assured, we’ll keep you informed every step of the way.

 Ordering & Plant Availability

How do I place an order? (single or bulk purchases)

Simply browse our online shop, choose your desired plants or hedging, and add them to your cart. We offer multi-buy discounts on each of our products, and you can view our pricing on each product page. Discounts will automatically be applied at checkout.
At checkout, enter your delivery details and select any extras like our national planting service or our guarantee pack.

Can I order in bulk or for trade/landscaping projects?

Yes — we regularly work with landscapers, developers, and commercial projects.
If you’re planning a large job or need a custom quote, contact us directly, and our team will be happy to help. Alternatively, we offer multibuy discounts on each of our products which can be viewed on each product page.

Are all the plants in stock?

We keep our website up to date with real-time stock levels, but during busy seasons, popular items can sell out fast.
If a plant you’re after is currently unavailable, feel free to contact us — we may be able to source it or suggest an alternative.

Planting & Aftercare

Do you offer a planting service?

Yes — our National Planting Service covers most of mainland UK.
Our trained teams will deliver, prepare the ground, space, and professionally install your plants using our seep hose and nutrients.
You’ll also receive guidance on aftercare to help your plants establish properly.
Learn more about our planting service here.

How do I care for my plants once they arrive?

We provide a full Planting & Care Advice guide with clear steps on how to prepare your site, plant correctly, and water based on your specific hedge type.
It’s important to follow these steps closely — especially in the first 12 months, when your plants are establishing.

How often should I water my hedge plants?

It depends on the plant type, soil type, and time of year.
As a general rule:

  • Spring/Summer: Everyday until established

  • Autumn/Winter: Only if just planted or during dry spells

  • Always water at the base, never the leaves

  • Never let roots dry out or sit in waterlogged soil

Using our recommended seep hose and nutrients included in our Guarantee Pack helps maintain the perfect balance.
See full watering schedule here.

 Guarantee & Returns

Do you offer a plant guarantee?

Yes — Hedges Hedges offers a one-time replacement guarantee valid for 18 months from the purchase date.
To qualify, you must:

  • Follow our planting and care instructions

  • Purchase the Hedges Hedges Guarantee Pack

  • Notify us within 48 hours of noticing a problem (With in the 18 months)

  • Provide photos of the affected plants and planting area

We’ll review your case and, if eligible, arrange a free one-time replacement (delivery charges may apply).
Read the full guarantee details here.

What if my plants arrive damaged?

Contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the issue

  • A brief explanation of what went wrong

If there’s been a genuine issue, we’ll make it right — either through a refund, replacement, or resolution.

What’s not covered under the guarantee?

We cannot cover:

  • Overwatering or underwatering

  • Plants suffering due to poor drainage or planting location

  • Cosmetic imperfections (like minor leaf marks or small holes on Cherry Laurel)

  • General wear and tear after 18 months

  • Second-time replacements — the guarantee applies once per order

Contact & Support

How do I get in touch with you?

You can contact us easily via:

 Email: info@hedgeshedges.co.uk
 Phone: 033 333 95440
We aim to respond to all queries within the same day.

Do you offer support after the sale?

Yes — we’re here to help you before, during, and after your order.
Whether you need planting guidance, watering tips, or help diagnosing a problem, our support doesn’t stop at checkout.